What Devices and Operating Systems Are Supported by rCAPTURE?

Native rCAPTURE apps are available for Android and Windows devices. They can be accessed here:

(Note: ‘Download for Windows’ will download an executable file to your PC. Depending on your web browser, you may be prompted with a warning that it is an unfamiliar and potentially dangerous piece of software. Don’t be alarmed; this is a standard warning. rCAPTURE is a genuine RippleNami app and if you got it from us, it is safe. Follow the prompts to run the file).

Refer to the details below to see the minimum supported version for each of these operating systems. Aside from operating system version, another key factor is the age of the device; the older the device, the less likely it will be compatible with a recent enough operating system version or have sufficient processing power and memory to run the app.

We do not provide official support for devices manufactured more than 3 years ago. It’s possible that an older device might run the app initially, but it is highly likely that an app version update will cause issues in the future.

The final aspect of our compatibility support is device processing power and onboard memory. As a rule of thumb, devices costing less than USD 200 generally have slow processors, poor quality GPS chips (if any), and limited amounts of memory. An underpowered device can suffer regular app crashes and slow performance of the app due to its insufficient hardware. We do not support devices that are clearly not powerful enough to run our app.

Should our app have problems running on your device, please contact our support team. We will attempt to resolve compatibility issues with your device where possible.

Android Version Support

We aim to support Android operating system versions at least 4 years backward from Google’s initial release date. See this list of Android versions and release dates to compare against your target device’s Android version.

Android versions are unevenly adopted by manufacturers, so we also provide the following guideline for planned minimum version support:

  • March 2020 – Minimum version: Android 6.0.1
  • March 2021 – To be determined, but likely Android 7.1

Depending on your device and feature requirement, our apps are known to run successfully on Android versions older than this official support window. As of March 2020, the oldest Android version we are aware of customers successfully running against is Android 5.1 (released in April 2015).

We attempt to provide maximum backwards compatibility as far as possible when we develop Android app changes. However, this consideration is a best-effort approach, NOT a guarantee. Our Android development decisions are ultimately driven by the official support window above.

When considering a device purchase, you should always aim for devices running the highest Android version possible.

Windows Support

We officially support Windows 7, 8, and 10 on PCs and tablets that run Intel or AMD x86 processors. This covers Microsoft’s Surface Pro and equivalent mobile devices, as well as regular desktop computers.

GPS/location functionality is provided using Windows Location services, which is must be enabled in order for the app to access these services. See our article titled “How do I enable Location/GPS on Windows devices?” for full details.

If GPS accuracy is important to your needs, then we strongly recommend using Windows devices with onboard GPS chips to receive accurate location regardless of network connectivity.  Windows 10 devices are also best in terms of ensuring compatibility.

For devices without an onboard GPS chip, Windows will use network information such as IP addresses to determine an approximate user location (usually only accurate to around 15 miles/ 25 kilometers).

Note that the GPS chip on a tethered/hot-spot phone is NOT used since the chip is in a completely separate device.  Similarly, an externally attached GPS receiver is not guaranteed to work, since there could be any number of Windows compatibility or driver issues involved beyond our control.


Leave A Comment?